Contact Sites Not On Gamstop – Questions, Corrections, Feedback

If you need to contact Sites Not On Gamstop, this page explains who we are, what we can help with and what we cannot. We are an independent research and review site, not a casino, so the most useful messages are about our content: a fact that looks wrong, a term that has changed, or a topic you would like explained.

What we can help with

Corrections: if a bonus term, payment method or licence detail on a review no longer matches what a casino publishes, tell us which page and which line. We check it against the casino's own terms and update the page where we can verify the change.
Questions about our guides: wagering requirements, withdrawal limits, identity checks and how overseas licences differ from UK Gambling Commission authorisation are all covered. If an explanation is unclear, we would like to improve it.
Topic suggestions: tell us what you are trying to work out, such as comparing payment options or understanding a bonus condition.
Feedback on a listing: if your own research produced a different picture of a casino we feature, send us the details. Please include dates and screenshots of published terms where you can.
Business and editorial enquiries: introduce your organisation and what you have in mind. Commercial relationships never decide our rankings, and commission does not buy position.

What we cannot do

We do not operate any of the casinos we review, so we cannot see your account, release a withdrawal, reverse a bonus or reopen a closed account. Nor can we act as an arbitrator. If you have a problem with a casino, these steps usually work best:

Contact the casino's own support and keep a written record, ideally by email or live chat transcript.
Use the casino's formal complaints procedure if support does not resolve it, and note the dates and reference numbers.
Check whether the licence named in the casino's footer offers a dispute route, and read what it covers. Overseas licences often provide much less than UK authorisation.
Write to us if you think our review missed something important. We can look at our own content, though we cannot promise an outcome with the casino.

How to write to us

Please use the contact details or form provided by the site in the header or footer. We do not publish or accept requests through any other channel, and we will never ask for your casino password, card number or account login. Please do not send them.

To help us reply quickly, include:

The page address or title you are writing about.
The exact wording you believe is wrong or unclear.
Where you found the newer information, ideally the casino's own terms page, plus the date you saw it.

What to expect after you write

A person reads each message. We do not have a guaranteed response time, and busy periods can slow us down. Where a correction is justified, we change the page and update its checked date. Where we cannot verify a claim, we may leave the page as it is and note the point as unresolved.

Our research relies on published terms, licence information and regulator sources. We have not tested accounts, deposits or withdrawals, so reader reports are useful, but we treat them as unconfirmed until we can check them against something published.

If gambling is causing you difficulty

If you are worried about your own gambling, we are not a counselling service, but support exists. GamCare offers free, confidential help in Great Britain through its National Gambling Helpline, on 0808 8020 133 (please check GamCare's site for current hours). GAMSTOP lets you self-exclude from UK-licensed operators, and many people also use blocking software and deposit or loss limits. Casinos outside GAMSTOP do not take part in that scheme, which is worth weighing seriously if you have self-excluded for a reason. You must be 18 or over to gamble.

Before you write: is the answer already here?

Many questions are covered in our main guide, trusted non GamStop casinos for UK readers, which explains licensing, bonus conditions, payments and withdrawals in plain terms. If you are still unsure after reading it, we would be glad to hear from you.